Please rebook your entire order with the correct details within 48 hours from the time the incorrect booking was made. We are unable to make partial refunds / amendments to a booking once you have completed purchase. Once you have rebooked, e-mail us on [email protected] and we will refund your original order
Unfortunately due to the strictly limited number of seats, if a male or female books the incorrect ticket, we will be unable to accommodate a seat for them. Ticket holders are encouraged to check their ticket type before completing their purchase & after order confirmation. If you have incorrectly booked the ticket, please rebook within 48 hours of you making your booking. Once you have rebooked, e-mail us on [email protected] and we will refund your original order.
Yes, all children require a ticket. Please ensure you hold a ticket for your child.
Yes, another person can attend on your behalf as long as the ticket type is correct. For example a male can only use a male ticket.
All our tickets as per the terms and conditions agreed prior to purchasing are non-refundable. Tickets are transferable only to the same type. For example, a male ticket cannot be transferred to a female and vice versa. Please contact us informing us to whom you wish to transfer tickets to.
No, you will need to rebook your ticket for the correct event. You must rebook your ticket within 48 hours of the incorrect booking, please e-mail us on [email protected] and we will refund your original order inshaAllah.
Segregated seating as mentioned in the terms & conditions prior to agreement. Our staff will guide you to your seat. We will ask for a row to be filled up before opening up seats on the next row.
Due to logistics we are unable to seat an entire family together therefore the seating will be split into two sections, male and female. Male ticket holders will sit in the male section and female ticket holders will sit in the female section.
Anyone with a child ticket can sit with either of their parents.
Yes, our events are open to those of all faith and no faith.
